Cancellation & Refund Policy
Svanir Wilderness Ecostay
Last updated: August 2026
At Svanir, we have only four cottages. Every confirmed reservation therefore represents a significant portion of our available accommodation. When a booking is cancelled close to the arrival date, it can be difficult for a small property like ours to fill the room again.
Our cancellation policy is designed to be fair to both our guests and our small family-run homestay.
1. Individual Reservations
For bookings of one or two cottages, the following cancellation charges apply:
Cancellation received
30 days or more before check-in Refund 100%*
15-29 days before check-in Refund 50%*
8-14 days before check-in Refund 25%*
7 days or less before check-in No Refund
No-show No Refund
2. Group Reservations
For bookings of three or four cottages, we consider the reservation a group booking because it represents most or all of our accommodation.
Cancellation received
45 days or more before check-in Refund 100%*
31–44 days before check-in Refund 50%*
15–30 days before check-in Refund 25%*
14 days or less before check-in No Refund
No-show No Refund
* Refunds are subject to deduction of any non-recoverable bank, payment gateway or transaction charges.
For larger groups, customised stays, special events or bookings involving special arrangements, a separate cancellation policy may apply and will be communicated at the time of booking.
3. Changing Your Dates
We understand that plans sometimes change.
If you need to change your dates, please contact us as early as possible. We will always try to accommodate a date change, subject to availability.
A change of dates is not automatically guaranteed and will depend on availability for the new dates.
If the revised dates have a different tariff, the applicable difference will be payable by the guest.
Where a date change cannot be accommodated, the original booking will be treated according to the cancellation policy above.
4. Early Departure
If you decide to leave before the scheduled departure date after checking in, the unused portion of your stay is not automatically refundable.
If there are exceptional circumstances, please speak to us. We will consider each situation individually.
5. No-Show
If you do not arrive on the scheduled check-in date and have not contacted us, your booking will be treated as a no-show.
No refund will be provided for a no-show.
If you expect to arrive late, please let us know in advance. We will be happy to make the necessary arrangements.
6. Cancellation by Svanir
While we make every effort to honour confirmed reservations, there may occasionally be circumstances beyond our reasonable control that prevent us from accommodating a booking.
If Svanir has to cancel a confirmed reservation, we will make reasonable efforts to offer:
alternative dates;
an alternative arrangement; or
a refund of the amount paid for the accommodation that we are unable to provide.
Our liability in such circumstances will be subject to applicable law and the circumstances leading to the cancellation.
7. Unforeseen Circumstances
We understand that travel does not always go according to plan.
Flight or train cancellations, personal emergencies, illness, changes in travel plans, adverse weather or other circumstances affecting an individual guest's ability to travel do not automatically qualify for a refund.
However, if an extraordinary event or government restriction makes travel to Svanir impossible or makes it impossible for Svanir to operate, we will consider reasonable alternatives such as rescheduling, a future-stay credit or a refund, depending on the circumstances.
8. How to Cancel
Cancellations must be communicated to us in writing by email or through the official communication channel used for your reservation.
The date and time on which we receive your cancellation request will determine the applicable cancellation period.
Please retain our acknowledgement of your cancellation for your records.
9. Refunds
Where a refund is applicable, we will normally initiate it within 7–14 working days after the cancellation has been processed.
Refunds will ordinarily be made to the original payment method or bank account from which the payment was received.
Any bank, payment gateway or other transaction charges that cannot be recovered by Svanir may be deducted from the refund.
The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.
10. Our Small-Property Promise
We know that a cancellation policy can feel rather formal for a homestay.
The reason we have one is simple: we have only four cottages.
When you book with us, we reserve that cottage especially for you and may turn away other enquiries for the same dates. A last-minute cancellation can therefore have a significant impact on a small family-run property like ours.
At the same time, we understand that genuine circumstances can arise.
If something unexpected happens, please speak to us rather than simply cancelling online. While the policy provides a clear framework, we will always listen and consider exceptional circumstances with fairness and common sense.
Thank you for understanding and for supporting a small, independent homestay.
We look forward to welcoming you to Svanir.
Svanir Wilderness Ecostay
Bhubaneswar, Odisha, India
www.svanir.com
Last updated: August 2026